Customer Service Representatives – Evening shift – Galway
We are seeking a dedicated Customer Service Representative to join our client’s team in the Network Marketing industry based in Briarhill, Co. Galway. In this role, you will be the first point of contact for Customers and Brand Partners, handling inquiries, resolving concerns, and ensuring a seamless customer experience.
The Role
As Customer Service Representative you will:
Provide exceptional support regarding products, orders, policies, and compensation plans while maintaining a high level of professionalism and efficiency
Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat
Address and resolve concerns related to orders, product information, refunds, commissions, and account issues
Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction
Provide clear guidance on company policies, promotions, and compensation plans.
Maintain up-to-date knowledge of company products, business models, and compliance guidelines
Process refunds, exchanges, and adjustments in accordance with company policies
Accurately document customer interactions and escalate complex issues to the appropriate department
Assist Brand Partners in navigating back-office systems and understanding their earnings and orders
Represent the company in a professional, courteous, and knowledgeable manner. Work collaboratively with other departments to ensure a seamless customer experience.
Follow company procedures and industry regulations to maintain compliance.
Completes all company training and follows established policies and procedures.
Performs all other duties as assigned.
Skills & Experience that we need
Native language speaker of one or more language
Fluency in spoken and written English.
Previous experience in Customer Service, preferably in network marketing, direct sales.
Strong communications skills
Excellent problem-solving skills and attention to detail
Ability to work both independently and as part of a team
Excellent telephone and customer service skills
The Offer
This is a permanent position offering a competitive salary and shift allowance
Hours of work are Monday to Friday 5pm – 1am
Applicants must have unrestricted permission to work in Ireland, be available to interview in person, and live within a commutable distance of our client’s office in Briarhill, Co. Galway.
How to Apply
If you are interested in applying or want to know more about this role please contact,
Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to orlaigh.quinn@cpl.ie.
For a full list of our open jobs, please have a look at cpl.com.