One partner for managing your blended workforce

Take the complexity and risk out of managing your contingent workforce. As your Managed Service Provider, we take on the heavy lifting and give your organisation the support to succeed.

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Your contingent workforce Total adaptability

Behind every contingent workforce are many moving parts, from sourcing the right temporary and contractor talent, to managing locations, legislation, HR and payroll. It's why every business needs something different.

With Cpl as your partner, your programme is built on 35 years experience working with the world's leading companies. Our expert teams in compliance, HR, payroll, finance, and workforce administration manage your workforce end to end, giving you complete control, lower costs, and reduced risk.

The benefits

Programme design, supplier management, and market insight, with adaptable support.
Stronger workforce planning and decision making with structured governance, reporting, and analytics.
Compliance support across workforce management, worker classification, onboarding and workforce processes.
Optimise costs through supplier management, consolidated processes and data-driven decision making.

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Enterprise MSP

For global companies running large contingent workforces. We handle governance, supplier management, and reporting.

Hybrid MSP

For teams who need enterprise-level support for a function, project, or across multiple regions.

Neutral Vendor MSP

For businesses who want one independent partner overseeing all suppliers, with consistent costs and full visibility.

Master Vendor

For businesses who need one partner to source, supply and manage your contingent workforce, and your other suppliers.

Enterprise MSP

For global companies running large contingent workforces. We handle governance, supplier management, and reporting.

Hybrid MSP

For teams who need enterprise-level support for a function, project, or across multiple regions.

Neutral Vendor MSP

For businesses who want one independent partner overseeing all suppliers, with consistent costs and full visibility.

Master Vendor

For businesses who need one partner to source, supply and manage your contingent workforce, and your other suppliers.

How it works

First, we get to know your business, workforce needs, and goals, so that we can create the right programme for you. Each MSP is different and has different elements to it, but we typically:

Recommend best-practice workforce programme structures, processes, and governance frameworks.

Anticipate any changes in supplier structures, workforce risks, and public/private sector governance requirements. We also consider how the programme might evolve over time.

Review your contingent workforce landscape, supplier ecosystem, workforce costs and future workforce requirements to improve visibility and long-term planning.

Assess opportunities to improve workforce quality, supplier performance, and cost optimisation.

Each contingent workforce programme is tailored to you and can adapt as your needs change. We:

Build your programme around the operating environment, structure, sourcing, governance and delivery needs of your business.

Assess your specific market for workforce availability, regional labour trends, and supplier activity. We then combine specialist workforce expertise, programme governance, HR support, and smart technology to build your blended workforce solution.

Manage the delivery of your contingent talent end-to-end from sourcing through to administrating your workforce programme.

Once your programme is in place, we can step in wherever we’re needed, including:

Legal and compliance. We embed in-house employment expertise, compliance, legal guidance, and support frameworks to reduce risk.

Payroll and workforce administration. Our payroll and billing teams manage payroll, timesheets and operational controls.

HR and employee relations. We establish workforce policy alignment, absence management, employee relations, grievance handling, escalation management and more.

Optimisation and governance are front of mind throughout the process, so your workforce runs smoothly from stand-up through to day-to-day activities. We report on workforce trends, turnover, performance, DEI reporting and operational analytics, so you can make informed decisions for the future.

We also provide visibility across your contingent and blended workforce, helping you improve planning, optimise spend, and manage supplier performance as your workforce needs evolve.

Case studies

See what our partnership can deliver.

Explore case studies

FAQ: Managed Service Provider

An MSP gives you greater visibility, control, and consistency across your contingent workforce.

It brings workforce management, suppliers, processes, and reporting into one programme. This helps businesses improve compliance, reduce administration, and make better hiring decisions.

It can also help you consolidate suppliers, improve governance, and gain a better oversight of workforce spend and performance.

As your MSP, we create a contingent workforce programme that brings together sourcing, supplier management, governance and full day-to-day management of temporary and contract staff.

We can work with you at every stage, from workforce planning to attraction and day-to-day support. Once your workers have been onboarded, we continue supporting them with HR guidance, issue and escalation management, payroll and workforce administration, reporting, programme optimisation and more.

We also have in-house support across HR and employee relation, payroll, and finance.

Yes. Supplier consolidation is one of the most common reasons organisations implement an MSP. As your partner, Cpl can manage multiple recruitment suppliers. This brings consistent processes, performance management, reporting, and compliance oversight.

It helps you retain access to a broad talent supply chain. At the same time, it reduces complexity and improves visibility across your contingent workforce.

An MSP manages your contingent workforce, including temporary workers, contractors, suppliers, compliance, and workforce administration. An RPO embeds a dedicated recruitment team into your organisation to manage some or all of your permanent hiring.

The two services solve different things. An MSP provides visibility, governance, and support for a blended workforce, while RPO focuses on attracting and hiring permanent employees. Many organisations use both to create a more flexible and scalable workforce model.