Customer Support Agent – Night shift (5pm - 1am)
Are you ready to kick-start your career with a leading Health Technology company based in Galway? My Client is hiring multiple Customer Support Representatives to join our dynamic team in a permanent, full-time role.
Reporting directly to the Customer Service Manager, you'll be part of a supportive and professional environment where learning, growth, and career development are encouraged every step of the way.
Whether you're a recent graduate with a Business degree or someone looking to build a strong foundation in a global, fast-paced company, this is a fantastic opportunity to make your mark in the health tech sector.
RESPONSIBILITIES:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
- Representing the company in a professional, courteous and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Working in a safe manner at all times
- Reporting to the Customer Service Team Leader
REQUIREMENTS AND QUALIFICATIONS
Native speaker of one or more languages.
Proficiency in both spoken and written English.
Strong communication skills.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Exceptional telephone and customer service skills.
This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available after probation.
Suitable applicants must have their own transport as public transport is not available
For more information or to apply, please send your CV to sarah.kelly@cpl.ie or contact Sarah Jeanne on 061 208649