Customer Service Representative – Galway City | Onsite (Hybrid after probation) | Monday–Friday | 5:00pm–1:00am
Are you passionate about delivering excellent customer experiences and enjoy working in a fast-paced, international environment? We are currently hiring multiple Customer Service Representatives to join a growing and dynamic team within an exciting and rapidly expanding industry.
This is an opportunity to become part of a supportive team where your communication skills, problem-solving ability, and customer-first mindset will make a real impact. You’ll play a key role as the first point of contact for customers and business partners, helping create positive experiences while building valuable experience in customer engagement and relationship management.
What’s in it for you?
Join a growing international business with long-term career opportunities
Monday to Friday schedule – no weekend work
Hybrid working available after successful completion of probation
Work within a collaborative and supportive team environment
Gain valuable experience in customer support, relationship management, and problem solving
Develop your communication and customer-facing skills in a dynamic setting
Location & Working Hours
East Galway City
Onsite during probation period
Hybrid working available after probation
Monday–Friday: 5:00pm–1:00am
What you'll be doing
Be the first point of contact for customers and business partners via phone, email, and live chat
Provide support and guidance on products, orders, accounts, and general inquiries
Resolve customer issues and complaints efficiently while ensuring a positive experience
Process refunds, exchanges, and account-related requests accurately
Build and maintain strong relationships through professional and friendly communication
Support users with system navigation and account-related questions
Accurately record interactions and escalate complex cases where required
Work collaboratively with internal teams to deliver an exceptional customer experience
What we're looking for
Native-level fluency in one or more languages
Strong written and spoken English skills
Excellent communication and interpersonal skills
A customer-focused mindset with strong problem-solving abilities
Ability to work independently and as part of a team
Strong attention to detail and organisation skills
Comfortable working in a fast-paced environment
If you're someone who enjoys helping people, thrives on solving problems, and wants to build experience within a growing business, we’d love to hear from you.