The Receptionist will report to the Higher Executive Officer, Operations (Facilities team), and will contribute to the delivery of support services within the Authority by providing receptionist services and administrative support.
This role is a 9 week contract via Cpl and is an ASAP start. The successful candidate will be paid on the Clerical Officer payscale and candidates are eligible for hybrid working with this role.
The main duties and responsibilities of this role include:
Dealing with all enquiries in the first instance (internal and external) in a professional and courteous manner, in person, on the telephone and via e-mail.
Operating the switchboard, answering and redirecting calls and messages and dealing with routine queries in the first instance.
Taking care of the reception area and services including organising switch and reception cover for breaks and annual leave, ensuring the reception area is maintained, etc.
Meeting and greeting all visitors to the Authority and referring on to the appropriate member(s) of staff.
Dealing with post including opening and recording incoming and outgoing post.
Organising courier/taxi collections and deliveries as required.
General clerical duties – typing, filing, photocopying, inputting data, handling/dealing with correspondence, etc.
Managing high volumes of data input and validation
Maintaining kitchen supplies to include, checking supplies, placing/cancelling orders, as required.
Supporting supervisors and colleagues as required.
Working as part of a team to deliver high quality services.
Completing routine accounts work.
Complying with any duties that may be assigned from time to time by the relevant Head of Operations or Assistant Principal Operations.
Essential skills and experience
Applicants must:
Demonstrate a minimum of 2 years’ receptionist/clerical work experience.
Be courteous and focused on providing a consistently high standard of customer service to both internal and external customers.
Be able to organise and prioritise work.
In addition, they must have:
Good organisational, diary management and administrative skills.
Excellent communication and interpersonal skills.
Excellent phone manner.
Accuracy and attention to detail.
Good spelling, punctuation and grammar.
Excellent computer skills, e.g., a high level of proficiency in MS Office applications such as Word, Excel, PowerPoint, Outlook, etc.
A flexible approach and ability to work cooperatively within a team environment.