About the Role
An established and growing organisation is seeking an enthusiastic and professional Customer Service Receptionist to join their team on a full-time, fully onsite basis. This role is ideal for a candidate with previous reception or customer service experience who enjoys working in a fast-paced environment and delivering a high standard of customer support.
The successful candidate will be the first point of contact for visitors and customers while also providing administrative support across multiple departments.
Key Responsibilities
Reception & Front of House
- Act as the first point of contact for visitors, clients and customers.
- Meet and greet visitors in a professional and welcoming manner.
- Manage a high volume of incoming calls and emails, ensuring queries are directed appropriately.
- Maintain a professional and organised reception area at all times.
Customer Service
- Handle customer enquiries efficiently via phone and email.
- Provide a high standard of customer service and ensure positive customer experiences.
- Resolve customer issues and escalate where appropriate.
- Build strong relationships with customers through professional and proactive communication.
Administration Support
- Provide administrative support to various departments across the business.
- Process customer orders and payments accurately.
- Track and monitor orders, providing updates where required.
- Maintain accurate records and carry out data entry tasks.
- Order and manage office supplies and general office administration.
- Assist with additional administrative duties as required.