Logistics Operations Manager
Location: Dublin 15
About the Role
An exciting opportunity has arisen for an experienced Logistics Operations Manager to lead and develop a national service operation within a fast-paced and growing FMCG business.
This role is responsible for ensuring high standards of technical service delivery, operational efficiency, engineer performance and customer support. The successful candidate will play a key leadership role in driving operational excellence, team development and continuous improvement across the service function.
Responsibilities
Team Leadership
- Lead, manage and develop the Service team while contributing actively within the wider management team.
- Build accountability, operational discipline and strong decision-making capability across the department.
- Ensure clear objectives, roles and responsibilities are understood by all team members.
- Coach and support employees to enhance performance and capability.
- Foster a positive, customer-focused and solutions-oriented culture.
Customer Support & Service Delivery
- Ensure all technical service issues are effectively logged, tracked and resolved.
- Coordinate internally to deliver timely and solutions-focused responses to technical matters.
- Manage customer expectations professionally and proactively.
Technical & Operational Oversight
- Identify recurring technical issues, service trends and operational risks.
- Drive root cause analysis and implement corrective improvement actions.
- Escalate recurring customer impact trends through appropriate review channels.
Performance & KPI Management
- Manage and report on key operational KPIs across the service function.
- Monitor first-time fix rates, response times, engineer utilisation, backlog management and preventative maintenance completion.
- Ensure consistent operational performance and implement corrective actions where necessary.
Service Planning & Resource Management
- Oversee daily service scheduling to maximise resource utilisation.
- Coordinate installation planning and engineer allocation to support customer demand.
- Manage preventative maintenance programmes and service priorities.
- Maintain visibility across all active service work and escalations.
Stock & Supplier Management
- Ensure stock accuracy and integrity for parts and equipment across locations.
- Manage stock takes and inventory control processes.
- Oversee supplier relationships to maintain effective service levels, lead times and pricing.
Cross-Functional Collaboration
- Work closely with departments including Customer Experience, Sales, Finance, Operations and Quality.
- Support collaborative decision-making and efficient issue resolution.
Continuous Improvement & Compliance
- Review and improve service processes to increase standardisation and reduce repeat issues.
- Ensure compliance with quality, health & safety, hygiene and environmental standards.
- Maintain audit-ready service documentation and procedures.
Candidate Requirements
- Proven operational leadership experience within service, logistics or operational environments.
- Experience managing teams in a fast-paced operational setting.
- Strong planning, organisational and problem-solving skills.
- Ability to build structure, accountability and operational discipline within a growing business.
- Experience using service management and ERP systems.
- Strong decision-making capability and ability to manage competing priorities under pressure.
- Excellent communication and cross-functional collaboration skills.
- Commercial awareness with a strong customer-focused mindset.
What’s on Offer
- Opportunity to lead a critical operational function within a growing organisation.
- Collaborative and supportive management environment.
- A role with significant scope to influence operational performance, service quality and continuous improvement initiatives.
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