Great opportunity to secure an office based, internal sales role in the steel manufactory industry.
The Internal Sales Executive is responsible for managing customer enquiries, generating quotations, processing orders, and building strong working relationships with our client customer base. The role is central to delivering the fast, technically knowledgeable service that differentiates our client from general stockholders and mail-order suppliers, and works closely with the warehouse, cutting, and logistics teams to ensure orders are fulfilled accurately and on time.
Key Responsibilities
Handle incoming customer enquiries by phone and email, providing accurate stock, pricing, and lead-time information.
Prepare and issue quotations, following up proactively to convert enquiries into orders.
Process customer orders accurately on the internal system, liaising with the warehouse on cutting requirements and stock availability.
Build and maintain strong relationships with existing accounts, identifying opportunities to grow order value and frequency.
Support the wider sales team in identifying and developing new customer accounts.
Keep customers informed of order status, delivery schedules, and any changes affecting supply.
Maintain accurate records of customer interactions, pricing history, and order details.
Liaise with suppliers and internal operations staff to resolve stock, quality, or delivery queries.
Stay up to date on steel grades, specifications, and applications relevant to our client customer base.
Support credit control by monitoring account status and flagging any payment issues.