German-Speaking Product Expert (Weekend Shift)
Dublin, Ireland | Hybrid (3 days per week in office)
We're partnering with a high-growth international SaaS company that is looking for German-speaking Customer Support Specialists to support EMEA customers and play a key role in delivering an outstanding customer experience.
This role covers weekend shifts, working either Tuesday to Saturday or Sunday to Thursday, so it's a great fit for candidates looking for a non-standard working week.
This is an excellent opportunity to join a modern tech environment where customer impact, learning, and long-term career development are genuinely prioritised.
The role
- Become a product expert on a leading SaaS platform
- Support German-speaking customers via email and live chat
- Troubleshoot and resolve product, account, and workflow issues
- Communicate clearly and empathetically with both technical and non-technical users
- Support customers with broader questions related to marketing, sales, and e-commerce setups
- Document issues and solutions to contribute to shared knowledge bases
- Work in an AI-enabled environment, helping build smarter and more efficient support workflows
What we're looking for
Must-have
- Fluent German and English (written and spoken)
- Ability to work weekend shifts (Tuesday–Saturday or Sunday–Thursday, either 7am–3pm or 9am–5pm)
- 1+ year experience in a customer-facing role, ideally in tech or SaaS
- Proven ability to troubleshoot and resolve customer issues
- Strong communication skills with a customer-first mindset
- Comfortable working towards KPIs in a fast-paced environment
- Interest in using AI tools to improve efficiency and problem-solving
- Flexible to work occasional additional shifts (8am–4pm or 10am–6pm)
- Team-oriented, proactive, and adaptable
- Full right to work in Ireland (no visa sponsorship)
Nice-to-have
- Technical exposure (APIs, integrations, HTML/CSS/JavaScript, or networking basics)
- Experience in MarTech, e-commerce, or SaaS platforms
- Familiarity with ticketing or support tools (e.g. Zendesk or similar)
What's on offer
- €40,000 – €55,000 base salary, depending on experience
- Annual bonus + equity
- Full Irish benefits package
- Hybrid working model (3 days per week in a modern Dublin office)
- Strong onboarding and training
- Long-term career progression in a growing international tech company
Interested in learning more?
Apply now or get in touch for a confidential conversation, or reach out to tina.obrien@cpl.ie