My client, a member organisation, is looking to hire a number of outbound customer call agents. Working with an existing client base, these are warm calls to upsell on attractive products within the utilities and telecom space.
The Member Services Customer Call Agent will be responsible for maintaining the existing member relationships while developing the opportunities to recommend and apply the membership benefits.
Responsibilities
- Ensuring all members are contacted and acknowledged for their membership and support available to them by the association
- Completing the outbound calls and responding to inbound enquiries
- Establish and meet member needs, recommending appropriate products, providing quotations and demonstrating great value and savings
- Achievement of personal targets and KPI’s across a number of different areas
- Work closely with the team leader and wider team to achieve overall objectives and deliver on sales campaigns and promotions
- Focus on member relationships, management and update of CRM database of member contact and services, logging queries and passing to relevant departments
- Maintenance of high quality standards in the area of member engagement in relation to calls, CRM administration, service and delivery
Experience & Skills
- Demonstrable call agent experience and ability to deliver on targets and campaigns
- A positive, enthusiastic, confident and energetic approach
- Strong team player that can demonstrate excellent focus on members needs and the overall success of the Member Services
- Demonstrate excellent communication and interpersonal skills
- Maintain the highest standards of quality, service and accountability
The Benefits
- €29k base salary, €37k OTE in year 1, very achievable targets, and uncapped commission
- 25 days holidays
- Subsidised canteen
- Great membership base and team environment
- 9-5 Mon-Fri - fully office based, accessibility via, bus, Luas or car (free parking).